Privacy Policy

This policy applies to visitors, prospective sellers, test users, registered sellers and other people who interact with Yura. References to “Yura”, “we”, “us” or “our” mean the operator of the Yura service.

Depending on how you use Yura, we may collect contact details such as your email address or Instagram business handle; information you submit through surveys or forms; account and business information; order-related information; screenshots, menus, conversations or other content you upload; device, browser and usage information; and technical logs needed to operate and secure the service.

Yura may process screenshots, messages, menus and other order material that you upload so the service can extract, structure and display order details for your review. This content may contain personal data relating to your customers. You are responsible for ensuring that you are permitted to provide that information to Yura and for avoiding unnecessary or sensitive personal data where it is not required.

We use personal data to provide and improve Yura, process uploaded order content, operate the sandbox and seller tools, manage waitlist and research participation, respond to enquiries, understand product usage, prevent abuse, maintain security, troubleshoot problems, and meet applicable legal obligations.

Yura uses third-party service providers for services such as hosting, databases, analytics, forms, artificial-intelligence processing, infrastructure and communications. These providers process information only as necessary to provide their services to Yura. We do not send your email address or Instagram handle to product analytics tools as event properties.

Where payment features are available, payments are processed by the relevant payment provider. Yura does not intentionally collect or store full payment-card credentials. Payment providers may process personal and transaction information under their own privacy terms.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to operate and improve the service, to resolve disputes, maintain security and comply with applicable legal obligations. Different categories of information may be retained for different periods.

Some service providers used by Yura may process or store data outside the UAE. Where personal data is transferred or processed internationally, we take reasonable steps to use appropriate safeguards and service providers. We also use technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or misuse.

Subject to applicable law, you may have rights to obtain information about the processing of your personal data, request access or transfer where applicable, correct inaccurate information, request deletion in certain circumstances, restrict or object to certain processing, and withdraw consent where processing is based on consent. Requests may be subject to legal exceptions or retention requirements.

You may contact us regarding this Privacy Policy or a privacy request through our Contact page. We may update this policy as Yura develops, our service providers change or legal requirements evolve. The “Last updated” date at the top of this page will show when the policy was most recently revised.